If you cancel
- Cancel 24 hours or more before your session: full refund.
- Cancel less than 24 hours before your session: no refund.
- No-show, or joining more than 15 minutes late without notice: the session counts as held and is not refunded.
- You can reschedule for free up to 24 hours before, subject to the therapist’s availability.
If the session cannot go ahead because of us
- If your therapist cancels or does not attend, or a technical problem on Sycura’s side prevents the session, you can choose a full refund or a replacement session at no cost.
- If a session is cut short by a technical problem on our side, we will contact you to offer a replacement session or a partial refund for the time remaining.
- If we cannot agree a suitable time with your therapist after you pay, you get a full refund.
How refunds are paid
- Refunds go back to the same payment method you used.
- Refunds are processed within 7 to 14 working days; the exact time can depend on your card’s issuing bank.
- To request a refund, email [email protected] with your account email and the session date.
Service delivery
Sycura is a fully digital service and does not ship any physical products. Each session is delivered online by video or voice through the Sycura app or a secure session link we send you, and lasts 50 minutes. You receive a payment receipt straight away, our team contacts you within 24 hours to confirm the session time with your therapist, and you get a reminder before the session.